Partner Success Manager

Job description


CHILI publish is a fast-growing SaaS company with the most advanced and flexible online editor to automate repetitive tasks for graphic designers, reducing bottlenecks in the production phase for brands, agencies and printers.

CHILI publisher is the preferred creative automation tool for over 230 companies globally including Mars, Philips, HH Global, Oliver Marketing,… and can easily integrate with all their existing marketing automation, eCommerce, CRM, Workflows, DAM or PIM solutions.

Every year we onboard about 60 new customers to our platform. To keep offering the best customer experience and maintain an excellent NPS, we’re looking for a strategic and problem-solving Partner Client Success Manager.


Every year we onboard about 60 new customers to our platform. We want to empower them to adapt and make the best use of all the great features in the platform. Are you the organized and patient/curious/social/ inspirational Partner Client Success Manager we’re looking for?

Partner Success Manager (PSM) works closely with the Sales, Marketing s and Delivery teams to drive implementations/integrations and renewals to successful completion. He's expected to maintain strong relationships with multiple contacts within the partner organizations.

A Partner Success helps our partners avoid technical roadblocks and process issues to ensure the success of their customers and our overall business.

This role is in charge of driving partners & their respective client adoption and success (incl. onboarding, certification, adoption, satisfaction, retention, and renewals) of the business owned by them.

Requires one to be comfortable at consulting and negotiating at a management level, backed by a strong understanding of our partners’ business and industry objectives.

Key to this role is articulating the value of CHILI publisher and encouraging adoption and expansion, which requires strong business and analytical expertise and strong account management expertise.

Responsibilities: 

  • Responsible for identifying strategies for revenue acceleration and conducting QBRs
  • Responsible for developing and executing partner success plans, as well as tracking and reporting on key metrics to ensure adoption and success
  • Maintain Relationships with Strategic Partners


Requirements

Are you the one?

You might be if you fit this profile: 

  • 4+ years of experience in sales or business development in the software/technology industry
  • 5+ years in channels/alliances within Software as a Service/Digital Media.
  • Experience engaging and influencing senior executives and strong familiarity with decision making processes in enterprise customers
  • Experience working with partners through account management, product management, R&D teams, program management and business development engagements
  • Experience working with Marketing Resource Management (MRM) technologies, resources and production processes associated with the creation and organization of marketing resources – from idea to distribution.
  • Good understanding of online technology (able to do demos and explain technology)
  • Must have experience managing relationships with partners, clients, or vendors
  • Experience managing technology integrations and product-related partnerships, or servicing clients on complex B2B technologies.

Skills

  • Great presenter
  • Fluent in English with strong spoken and written communication skills
  • Familiarity with B2B marketing, sales processes and consulting best practices
  • English is a must – this is our company language – every other language is a plus
  • You enjoy working in a Scale up environment
  • Strong social skills
  • Able and flexible to travel often
  • Attentive to partner needs at all times to spot win-win opportunities
  • A positive, self-starter attitude and desire to exceed expectations at every opportunity
  • Attention to detail, strong organisation skills, and an absolute focus on quality of work

Why join us?

CHILI publish is a customer-focused international scale-up, which means want to create the best experience for our customers, but also for the team who take care of our customer support.

Therefore our CS team developed their own Customer Success workflows with Operational Excellence in mind and integrated modern CS tools like Planhat, Salesforce, and Zendesk.

You should join our team if you want to take ownership, offer support as a team, and give and receive flexibility. Because these are the three core values we live, work and play by.

Besides an interesting salary package and a personal learning budget, we do offer extra benefits according to your needs. When you apply, we’ll guide you through all the possibilities.

Our headquarter is based in Aalst, Belgium. But we have tons of experience and colleagues from all over the world so working remotely is no issue.