Product Trainer EU

Job description

CHILI publish is a fast-growing SaaS company with the most advanced and flexible online editor to automate repetitive tasks for graphic designers, reducing bottlenecks in the production phase for brands, agencies and printers. CHILI publisher is the preferred creative automation tool for over 230 companies globally including Mars, Philips, HH Global, Oliver Marketing,… and can easily integrate with all their existing marketing automation, eCommerce, CRM, Workflows, DAM or PIM solutions. 

Every year we onboard about 60 new customers to our platform. We want to empower them to adapt and make the best use of all the great features in the platform. Are you the organized and patient/curious/social/ inspirational  Product Specialist we’re looking for? 

As product trainer you will train and motivate CHILI publisher (potential) users to adopt CHILI publisher Online technology by explaining the technical complexities of the product.

Eventually, you will become a workflow expert in creative automation and help CHILI publish clients optimize their return on investment.

This role is vital to deliver impactful product trainings to drive successful onboarding and adoption for our clients. This role will collaborate with Sales, product and Client Success Managers to continue developing meaningful product training programs.

You make it happen by following responsibilities and key activities:

  • Develop training curriculum and modifications to enhance the effectiveness
  • Assess the training requirements of the new clients and prepare a helpful course and teaching material in tune with their use case and business requirements
  • Collaborate in formulating training strategies during certification program design/redesign to accommodate clients and partners’ needs better
  • Escalate high-level issues to development and product teams
  • Get clients complaints and refer them to VP Client Success
  • Update clients on expected issue resolution time frame during training
  • Conduct test and evaluates responses to assess how well the trainees have imbibed the lessons
  • Ensure trainees cannot cheat course examinations
  • Organize and promote e-learning learning content such as technical webinars, knowledge base, FAQ
  • Evaluate trainees to determine progress and training
  • effectiveness and deliver feedback with course grades if required
  • Keep product usage, functions and features skills and knowledge on possible use cases, and best practices up to date
  • Conduct error walkthroughs with clients
  • Promote company product roadmap to clients
  • Willingness to travel 50% of the time, if conjuncture permits it


Are you the one?

You might be if you fit the profile: 

  • You have a bachelor’s degree in information technology or an allied field and certification or experience in conducting training in specific applications are the basic requirements for the job
  • You master the English language, on the phone and on the keyboard (we don’t care about your handwriting)
  • Graphic Arts – you have a thorough understanding of print and digital artwork creation: (XML, PDF, IDML and INDD Files). You are familiar with the industry standard workflows for packaging, digital, and general print materials and understand terms such as DPI, bleed, slug, imposition, VDP, ICC Profile, Colorspace, etc..
  • You have experience with Marketing technologies, for example InDesign, Illustrator, DAM, web to print, …

The skills we are looking for:

  • Prior experience in software training or coaching (2 years at least)
  • Captivating speaker with a flair for explaining technical concepts lucidly
  • Ability to keep your audience of end-users engaged
  • Ability to convince audience about the advantages of using CHILI publisher Online
  • Presentation skills of a high order
  • Work and communicate effectively with Clients, partners and coworkers
  • Solution / Result driven – you set goals, achieve them and then upgrade the challenge

Our values are quintessential to us. Everyone at CHILI publish works, plays, and cares by

  • Ownership
  • Teamspirit
  • Flexibility

Why join us? 

CHILI publish is a customer-focused international scale-up, which means want to create the best experience for our customers, but also for the team who take care of our customer support.

Therefore our CS team developed their own Customer Success workflows with Operational Excellence in mind and integrated modern CS tools like Planhat, Salesforce, and Zendesk.

You should join our team if you want to take ownership, offer support as a team, and give and receive flexibility. Because these are the three core values we live, work and play by.

Besides an interesting salary package and a personal learning budget, we do offer extra benefits according to your needs. When you apply, we’ll guide you through all the possibilities.

Our headquarter is based in Aalst, Belgium, but we have tons of experience and colleagues from all over the world so working remotely is no issue.

Is this you? Welcome aboard!